Free Nationwide Delivery On All Orders Above PKR 4000
2-3 Days Express Delivery In Pakistan
Home > Frequently Asked Questions

Frequently Asked Questions (FAQ’s)

You can easily shop our latest collections on our official website. Browse through our curated selections, add items to your cart, and proceed to checkout for a seamless shopping experience.
Dua Designer embraces diversity, offering a wide range of sizes to cater to all body types. Our sizes typically range from XS to XL, ensuring that everyone can find the perfect fit and feel confident in our designs.
Yes, Dua Designer is committed to sustainability. We are actively working towards incorporating eco-friendly materials and processes into our production, contributing to a more sustainable fashion industry.
To stay in the loop on our latest releases, promotions, and fashion trends, subscribe to our newsletter on the website. You can also follow us on social media platforms like Instagram and Facebook for real-time updates and behind-the-scenes content.
Dua Designer acknowledges that online shopping can sometimes raise concerns. To address this, we offer a convenient exchange policy for cases where the item doesn’t fit or if you have a change of heart. Additionally, we do provide a refund policy for eligible situations. However, Refunds will be issued in the form of a “coupon code” and not in cash , as explicitly detailed in our return and exchange policy. For comprehensive guidance on both our exchange and refund processes, please consult our “Returns and Exchanges” page on the website, where you will find detailed instructions.
Yes, we do offer international shipping to bring Dua Designer’s unique styles to customers around the world. Shipping costs and delivery times vary by location, and you can find more information during the checkout process.
Yes, indeed! Dua Designer is proud to have a physical store located at Dolmen Mall Tariq Road, situated on the first floor. Feel free to drop by and experience our collections in person.
After the order is placed on our website, our customers will be receiving a confirmation SMS/Email or a call from our respective team, along with their order details and order number.
You may reach out to our team on call, whatsapp, or any of our official social media channels to cancel your order. Please note that the order can only be cancelled if it is not processed by our team.
Currently, we exclusively accept cash on delivery. However, we are diligently working to enhance your shopping experience and will soon be introducing debit and credit card payment options for added convenience.