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Refund and Exchange Policy

At Dua Designer, our customers are our top priority! Our Customer Services team is here to assist you. If you wish to exchange or request a refund for your purchased item, please reach out to one of our agents, and they will guide you through the process outlined below.

Domestic Orders

  • Validity: All products purchased from can be exchanged or refunded only under the following circumstances: if they are received in a damaged condition, the wrong size, or if an incorrect article was delivered, all within 10 days of the delivery date, no-questions-asked!


  • Conditions Qualified for Exchange or Refund: Articles are eligible for exchange or refund if they meet the following conditions: they are unused, unwashed, all tags are intact, and the packaging is in its original condition. Please note that any excess fabric or embellishment used during photoshoots will not be included with the product unless explicitly mentioned on the website. Such exchange or refund claims will not be considered valid.


  • Process of Online Exchange or Refund:Simply inform us of your exchange or refund request within 10 days of the delivery date and provide tracking details along with your order number to our Customer Services team. You can reach us by calling our helpline at +92 308 2905447 or via WhatsApp at +92 328 2251242

    You may select any of the approved courier service companies listed below. Ensure that you share the tracking number details within 2 working days of dispatch to our premises.

    Approved Courier Services: TCS, M&P, LEOPARDS, CALL COURIER, BLUE EX, TRAX

    You will be provided an address by the customer support team and you will dispatch the article to that address.All shipping costs will be the responsibility of the customer.


  • Refund Policy: Refunds will be issued in the form of a “coupon code” and not in cash. If your items meet the required criteria, our Customer Services agent will provide you with a coupon code that can be redeemed for one-time usage. You may opt to use this “coupon code” in the checkout page under the promo code option when you wish to make a purchase from Dua Designer next time.


  • Credit Card Transactions Refund Policy:If you made the payment for your order by credit card, and it qualifies for a refund, the same amount will be refunded to the credit card used for the order.


  • Order Cancellation: Customers may cancel their orders at any time before the order has been processed.


  • Dua Designer reserves the right to cancel orders for reasons such as an item being out of stock, an article found to be defective in quality control, or a credit/debit card payment declined by the issuing financial institution.


International Orders:

  • If damaged or incorrect items are received, please contact our customer services team by calling our helpline at +92 308 2905447 or via WhatsApp at +92 3282251242, or write to us at and provide the following information for further evaluation:
    – Order Number
    – Images of the delivered article with visible issues


  • Dua Designer reserves the right to refuse compensation or refunds for damaged articles if this information is not provided.


  • Once an order has been processed or dispatched, it cannot be edited or canceled.


  • If a customer refuses to accept the order at the time of delivery, Dua Designer is not liable to refund or compensate for the order amount. If the parcel is held by the Customs department of the shipping country, the customer is responsible for providing all relevant and required documentation to the authorities. Dua Designer is not liable to refund the amount in case of non-clearance of the parcel.


  • Refunds:If an order has been canceled before dispatch, it may qualify for a refund to the credit card used for the order.