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Terms and Conditions

Please carefully read and understand these Terms and Conditions before using our website. By accessing and using our website, you signify your agreement to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website.
The content presented on the pages of this website is meant to serve as general information and is provided for your use and understanding. It is important to note that this information is subject to change, and such changes may occur without prior notice.
We have taken great care to ensure the accuracy of the content on our website, including pricing and product descriptions. However, we will only accept orders if there are no significant errors in the goods’ descriptions or prices as displayed on the website. Please note that packaging may differ from what is shown, and the provided weights, dimensions, and capacities are approximate. While we have made efforts to depict product colors accurately, variations may occur due to monitor settings, making it impossible to guarantee an exact match between the product color on the website and the actual product upon delivery.
International customers have the option to make payments via bank transfers. Upon receiving a confirmation email or call regarding your order and payment details, your order will be placed on hold for 36 hours. If you plan to make payment after this 36-hour period, kindly confirm with us whether the products you ordered are still available. Please note that Dua Designer cannot guarantee the availability of the products you ordered if payment is made after this timeframe. While we will make every effort to process your initial order, if any of the ordered products are out of stock, we will offer alternative choices within the same price range. We cannot be held responsible for delivery delays caused by out-of-stock items. If we do not receive confirmation from the customer, the order may be canceled without notification. International orders will only be processed after receiving payment from the customer. Customers in Pakistan can place orders online with Cash on Delivery for up to PKR 30,000. Orders exceeding PKR 30,000 will require an advance payment. 100% advance payment is required for stitching orders.
All prices are listed in Pakistani Rupees (PKR) and are inclusive of GST. We reserve the right to modify prices without prior notice.

Delivery times may vary based on location and other factors. We are not liable for any delays caused by third-party carriers. For more details visit our shipping policy page

Product exchanges and refunds are only accepted within a period of 10 days from the date you received your order. For detailed information regarding the criteria and process for exchanging or refunding a product, please refer to our comprehensive Return and Exchange Policy

All content and material on the site, including text, graphics, logos, and images, are the property of Dua Designer or its content suppliers.These assets are safeguarded by both Pakistan and international copyright laws, which provide legal protection against unauthorized reproduction, distribution, or usage of these materials.
Dua Designer do not accept accountability for any losses or damages that are immediate or not immediate results of using our website. Users are encouraged to exercise caution and prudence while engaging with our website, understanding that we do not assume responsibility for any unforeseen or secondary outcomes that may occur during or after their interactions with our site.
These terms and conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes will be resolved exclusively by the Pakistani judicial system.

Please refer to our Privacy Policy for information on how we collect, use, and disclose information from our users.

If you have any questions about these Terms and Conditions, please contact us at;

Whatsapp Number: +92 328 2251242
Address: Dolmen Mall Tariq Road Shop No F103-F104

For more info visit our contact us page.